I will make the print on the first working day after the payment of the price of the picture, and send it by post the next day. Depending on how far the parcel has to travel, delivery can take several days to a week. The customer will receive an email with information on how to track the package.

After unpacking the parcel, if there is any shipping error on the picture and it is damaged, please take pictures immediately and email them to me at pottymoments@gmail.com the same day. There is then the possibility to refund the price of the picture or return the defective picture, but given the uniqueness of the situation, this must be agreed between the parties individually.

Please contact us by e-mail as soon as possible. As the number of images you can order is limited, you will have to return the image to me. Postage is at the customer’s expense. If the picture is returned to the sender intact, I will refund the full price by bank transfer.

In the webshop, you will find pictures that have been taken with felt-tip pens, on paper and then photographed. Paper versions of these cannot be bought because after a while (within a year) the colours fade. If you order one of these, you will receive a digitised copy printed on good quality photo paper.